Outage in ThousandEyes
Issues with Endpoint Agents NPCAP 1.86
Resolved MinorIncident Report
We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86.
We are currently investigating the issue.
Components affected
ThousandEyes Endpoint Agents: Data submission collectorTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/05/2026 10:49AM
A fix version 2.31.1 has been released that rolls back Npcap to version 1.85, that has been confirmed not to contain the regression causing the issue.
All devices should automatically update to version 2.31.1 asap - no customer action needed.
IDENTIFIED
3 months ago - at 02/03/2026 11:22AM
We have identified a specific software with which the issues are correlated. We continue investigating this.
INVESTIGATING
3 months ago - at 02/02/2026 12:22PM
We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86.
We are currently investigating the issue.
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