Outage in ThousandEyes
Service degradation affecting Support Chat
Resolved MinorIncident Report
Summary AI Generated
ThousandEyes experienced technical issues with their Chat with Support feature, causing chat connectivity to be unavailable or intermittent for customers. The incident affected the Customer Success Chat component and lasted 42 minutes. A fix was implemented and monitored, with the service fully restored, while customers were directed to use email support during the outage.
Summary:
The Chat with Support feature is currently experiencing technical issues.
Impact:
Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at support@thousandeyes.com until the service is restored.
Status:
We are working on a fix and will provide updates as they become available.
Components affected
ThousandEyes Customer Success ChatNeed to monitor ThousandEyes outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 03/09/2026 06:41PM
This incident has been resolved.
MONITORING
about 12 hours ago - at 03/09/2026 06:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 13 hours ago - at 03/09/2026 06:01PM
Summary:
The Chat with Support feature is currently experiencing technical issues.
Impact:
Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at support@thousandeyes.com until the service is restored.
Status:
We are working on a fix and will provide updates as they become available.
Latest ThousandEyes outages
Service Degradation impacting Endpoint Experience tab in the web app - about 7 hours ago
Service Degradation for Billing Data - 4 days ago
Service degradation affecting embedded data. - 6 days ago
Issues with Endpoint Agents NPCAP 1.86 - about 1 month ago
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