Outage in ThousandEyes
Service Degradation impacting Endpoint Experience tab in the web app
Resolved MinorIncident Report
Summary AI Generated
ThousandEyes experienced a service degradation affecting the Endpoint Experience tab in their web application for US1 region customers from approximately 22:20 UTC to 23:58 UTC on March 9-10, 2026. Customers encountered 500 error pages when trying to access pages under the Endpoint Experience section. The issue was resolved after 54 minutes when the team implemented a fix and confirmed normal functionality was restored.
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience.
Service degradation started around 23:00 UTC.
Our team is currently investigating and we will be providing an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 03/10/2026 12:50AM
We have confirmed that access to the Endpoint Experience tab is working as usual.
Customers may have suffered impacts around 22:20UTC - 23:58 UTC.
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
MONITORING
about 6 hours ago - at 03/10/2026 12:15AM
We have implemented a fix and are currently monitoring the results
INVESTIGATING
about 7 hours ago - at 03/09/2026 11:59PM
We are continuing to investigate this issue.
INVESTIGATING
about 7 hours ago - at 03/09/2026 11:58PM
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience.
Service degradation started around 23:00 UTC.
Our team is currently investigating and we will be providing an update soon.
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