Outage in ThousandEyes

SSO customers are able to login bypassing their IDP

Resolved Major

March 13, 2026 - Started 19 days ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

ThousandEyes experienced a security issue where SSO customers could bypass their identity provider and login directly, affecting the SAML/SSO authentication system. The incident lasted 7.8 hours before a fix was implemented and deployed. The service was fully restored after monitoring confirmed no further authentication bypass issues.

We are currently investigating this issue.

Components affected

ThousandEyes SAML/SSO

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 03/13/2026 01:45PM

No issues observed after the monitoring state.
This incident was resolved around 07:04 UTC.

MONITORING 19 days ago - at 03/13/2026 07:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 19 days ago - at 03/13/2026 06:48AM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 03/13/2026 06:05AM

We are currently investigating this issue.

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