Outage in ThousandEyes
SSO customers are able to login bypassing their IDP
Resolved MajorIncident Report
Summary AI Generated
ThousandEyes experienced a security issue where SSO customers could bypass their identity provider and login directly, affecting the SAML/SSO authentication system. The incident lasted 7.8 hours before a fix was implemented and deployed. The service was fully restored after monitoring confirmed no further authentication bypass issues.
We are currently investigating this issue.
Components affected
ThousandEyes SAML/SSOTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/13/2026 01:45PM
No issues observed after the monitoring state.
This incident was resolved around 07:04 UTC.
MONITORING
about 1 month ago - at 03/13/2026 07:04AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/13/2026 06:48AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/13/2026 06:05AM
We are currently investigating this issue.
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