Outage in TicketNetwork

Retail Website performance

Resolved Minor

February 10, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.

Components affected

TicketNetwork Retail Sites / Sales

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/10/2026 11:14PM

This incident has been resolved. Please reach out to our support teams to report any problems or concerns.

MONITORING 3 months ago - at 02/10/2026 09:58PM

Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

IDENTIFIED 3 months ago - at 02/10/2026 09:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 02/10/2026 09:27PM

Latest TicketNetwork outages

Signature Site - Retail Website performance - 8 days ago

Retail User Accounts - 29 days ago

Performance Degraded - about 1 month ago

Reporting Delays - 4 months ago

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