Outage in Tide
Issue: Some payments show 1 penny less on confirmation screen.
Resolved Minor
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Outage Details
Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
Components affected
Tide UK AppLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/25/2025 09:09AM
The new app version fixing the issue is being rollout at currently.
I might not be available to everyone yet, but will be by the end of the week.
IDENTIFIED
2 months ago - at 04/14/2025 01:51PM
The fix for this issue was moved to app version 3.116.0 to be released by the end of the week.
IDENTIFIED
2 months ago - at 04/11/2025 05:34PM
Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
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