Outage in Tide

Degraded performance

Resolved Minor
April 21, 2025 - Started 10 days ago - Lasted about 11 hours
Official incident page

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Outage Details

One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well. We'll provide an update here as soon as the services have been restored. For urgent queries, tap ‘Support’ in the app, or email hello@tide.co. We apologise for the inconvenience.
Components affected
Tide UK App
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/22/2025 06:33AM

This incident has been resolved.

IDENTIFIED 10 days ago - at 04/21/2025 07:30PM

One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.

We'll provide an update here as soon as the services have been restored.

For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.

We apologise for the inconvenience.

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