Outage in Tide

Inbound Payments delay affecting a small number of members

Resolved Minor
April 22, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline. Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again. If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Components affected
Tide Making Payments (UK)
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/22/2025 10:24AM

The issue has been resolved.

IDENTIFIED 9 days ago - at 04/22/2025 09:30AM

Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.

Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.

If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.

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