Outage in Tide

Delayed payments

Resolved Minor

July 24, 2025 - Started 9 months ago - Lasted about 9 hours
Official incident page

Incident Report

Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them. We'll keep you posted on this page. Thanks for your patience, and we're sorry for any inconvenience. For anything urgent, tap 'Support' in the app.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/24/2025 07:54PM

The issue has been resolved and all queued payments have been processed successfully.

Thank you for your patience. We apologise for any inconvenience this may have caused.

IDENTIFIED 9 months ago - at 07/24/2025 04:28PM

Outbound transfers are processing as normal.

Inbound transfers are still experiencing delays and may appear as “pending” on member timelines. These will clear automatically once resolved — no need to retry them.

Our teams are actively working to restore normal processing times.

We’ll continue to post updates here.

Thanks for your patience, and sorry for any inconvenience.

INVESTIGATING 9 months ago - at 07/24/2025 10:55AM

Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them.

We'll keep you posted on this page.

Thanks for your patience, and we're sorry for any inconvenience.

For anything urgent, tap 'Support' in the app.

Latest Tide outages

Card issues - about 23 hours ago

'Send' from the Payments tab is unavailable - 3 days ago

Some card payments are being declined - 6 days ago

Some card payments are being declined - 8 days ago

Issue: Delays in onboarding and account recovery - 11 days ago

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