Outage in Tide

Delayed payments

Resolved Minor
July 24, 2025 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them. We'll keep you posted on this page. Thanks for your patience, and we're sorry for any inconvenience. For anything urgent, tap 'Support' in the app.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/24/2025 07:54PM

The issue has been resolved and all queued payments have been processed successfully.

Thank you for your patience. We apologise for any inconvenience this may have caused.

IDENTIFIED about 1 month ago - at 07/24/2025 04:28PM

Outbound transfers are processing as normal.

Inbound transfers are still experiencing delays and may appear as “pending” on member timelines. These will clear automatically once resolved — no need to retry them.

Our teams are actively working to restore normal processing times.

We’ll continue to post updates here.

Thanks for your patience, and sorry for any inconvenience.

INVESTIGATING about 1 month ago - at 07/24/2025 10:55AM

Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them.

We'll keep you posted on this page.

Thanks for your patience, and we're sorry for any inconvenience.

For anything urgent, tap 'Support' in the app.

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