Incident Report
We’re experiencing a problem that’s impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.
We are looking into this issue and when the services are back to normal we’ll update this message.
Tap 'Support' in the app if you’d like to speak to us.
Thanks for your patience.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 15 hours ago - at 04/26/2026 10:51AM
Online payments requiring 3DS verification are back to normal.
While we are stilling working on fixing order a new card, reorder a card, view pin or card details.
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 19 hours ago - at 04/26/2026 07:09AM
We’re experiencing a problem that’s impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.
We are looking into this issue and when the services are back to normal we’ll update this message.
Tap 'Support' in the app if you’d like to speak to us.
Thanks for your patience.
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