Incident Report
Some card payments may fail even if funds are available. You can retry declined transactions.
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 days ago - at 05/04/2026 12:24PM
Card payments and ATM withdrawals are now going through normally.
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
IDENTIFIED
11 days ago - at 04/29/2026 08:34AM
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.
Thanks for your patience, and we’re sorry for any inconvenience caused.
INVESTIGATING
13 days ago - at 04/27/2026 12:01PM
Some card payments may fail even if funds are available. You can retry declined transactions.
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
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