Outage in Tidio

Connectivity issues for some users

Resolved Major

December 05, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Components affected

Tidio Chat widget Tidio WebSocket

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/05/2025 12:46PM

Everything is back up and running.

MONITORING 2 months ago - at 12/05/2025 09:49AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 12/05/2025 09:25AM

The service should now be fully operational. We'll continue monitoring it.
Thanks for your kind patience.

INVESTIGATING 2 months ago - at 12/05/2025 09:05AM

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Latest Tidio outages

Connectivity issues for some users - 30 days ago

Connectivity issues for some users - 3 months ago

Help Desk issues - difficulties in sending tickets - 9 months ago

Connectivity issues for some users - over 1 year ago

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