Outage in Tidio
Connectivity issues with Meta integrations
Resolved MinorIncident Report
Summary AI Generated
Tidio experienced intermittent connectivity issues with Meta integrations (WhatsApp, Messenger, Instagram) affecting the Web & Desktop application for 111.2 hours. The root cause was identified as an ongoing incident on Meta's side that disrupted API access. The incident was resolved when Meta restored API access, returning all Meta integrations to normal functionality.
We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.
Components affected
Tidio Web & Desktop applicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/09/2026 06:17AM
This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.
IDENTIFIED
14 days ago - at 06/06/2026 10:11PM
We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.
IDENTIFIED
15 days ago - at 06/05/2026 10:27PM
We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.
IDENTIFIED
16 days ago - at 06/05/2026 06:19PM
We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side.
We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.
IDENTIFIED
16 days ago - at 06/05/2026 02:37AM
We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side.
We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.
IDENTIFIED
16 days ago - at 06/04/2026 10:34PM
We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side.
We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.
IDENTIFIED
16 days ago - at 06/04/2026 07:11PM
We are still actively working on resolving the issue affecting Meta services integrations.
We’ll continue to provide updates as soon as more information becomes available.
IDENTIFIED
17 days ago - at 06/04/2026 04:20PM
We’ve identified the problem, and our developers are working on a solution.
IDENTIFIED
17 days ago - at 06/04/2026 04:19PM
We’ve identified the problem, and our developers are working on a solution.
INVESTIGATING
17 days ago - at 06/04/2026 03:09PM
We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.
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