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Outage in Tidio

Connectivity issues for some users

Resolved Minor
April 17, 2026 - Started 3 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.
Components affected
Tidio Web & Desktop application

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/17/2026 09:41PM

Everything is back up and running. Thank you for your patience

INVESTIGATING 3 days ago - at 04/17/2026 07:22PM

A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

INVESTIGATING 3 days ago - at 04/17/2026 04:07PM

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

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