TigerData Outage History

Timescale experienced degraded Insights metrics on their console due to an issue during a database upgrade, causing delays and gaps in metric processing while data ingestion continued normally. Database services remained fully operational throughout the incident. The team restored data for the most recent 24 hours and continued backfilling historical data to resolve remaining gaps from earlier time ranges.

Timescale performed scheduled maintenance on TigerData services across 7 regions from March 9-16, 2026, involving instance restarts and PostgreSQL minor version updates (18.3, 17.9, 16.13, 15.17). Services with HA replicas experienced only brief switchover events lasting seconds, while services without HA replicas had downtime during their maintenance windows. The maintenance was completed over a 7-day period with no user action required.

Timescale performed scheduled maintenance on TigerData services across multiple regions from March 16-23, 2026, involving instance restarts and PostgreSQL minor version updates (18.3, 17.9, 16.13, 15.17). Services with HA replicas experienced only brief switchover events lasting a few seconds, while services without HA replicas had downtime during their maintenance windows.

Timescale performed scheduled maintenance on TigerData services across seven regions from March 9-16, 2026, involving instance restarts and PostgreSQL minor version updates (18.3, 17.9, 16.13, 15.17). Services with HA replicas experienced only brief switchover events lasting a few seconds, while services without HA replicas had downtime during their maintenance windows.

Timescale experienced network connectivity issues affecting a limited number of services in a degraded connection state. The incident was classified as minor and lasted 22 minutes. The issue was resolved without further details provided about the specific resolution method.

TimescaleDB 2.25.1 was released as a scheduled maintenance update, bringing various improvements, bug fixes, and enhancements to the time-series database platform. The upgrade was automatically deployed to development databases during their configured maintenance windows starting March 2, 2026, with production databases receiving the update three weeks later. The maintenance was completed successfully over approximately 10.7 days as part of the phased rollout process.

Timescale Cloud experienced an issue with a problematic API call that prevented new services from being created for 44 minutes. Existing running services were not affected during this incident. The team actively worked on and resolved the API issue.