Outage in Toast API

Possible 502 error responses to API requests

Resolved Minor
August 05, 2025 - Started 3 months ago - Lasted 3 days
Official incident page

Incident Report

We have identified an issue that could result in 502 error responses to requests to our APIs. We are investigating and will post updates here.
Components affected
Toast API Authentication API Toast API Cash Management API Toast API Config API Toast API Credit Card API Toast API CRM API Toast API Labor API Toast API Menu API Toast API Order API Toast API Partners API and Webhook Toast API Restaurants API Toast API Stock API and Webhook

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/08/2025 08:06PM

The issue causing 502 error responses for some API requests has been fully resolved. All systems are now operating normally.

INVESTIGATING 3 months ago - at 08/06/2025 08:43PM

We deployed the planned fix earlier today as scheduled. However, we are still observing 502 error responses affecting a portion of API requests. Our team is continuing to investigate the root cause and will provide further updates as we learn more.

IDENTIFIED 3 months ago - at 08/05/2025 07:32PM

We have identified an issue that caused 502 error responses to a fraction of requests to our APIs. We will deploy a fix tomorrow, Wednesday, August 6th, aiming to resolve the issue by the end of that day.

INVESTIGATING 3 months ago - at 08/05/2025 05:42PM

We have identified an issue that could result in 502 error responses to requests to our APIs. We are investigating and will post updates here.

Latest Toast API outages

Orders API is failing - 14 days ago
Config API returning 500/error - 14 days ago
Possible 500 error responses to API requests - about 1 month ago
Sporadic errors on Toast APIs - 2 months ago
(03/20/2025)Performance Degradation Incident - 8 months ago

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