Outage in Toast API

Orders API is failing

Resolved Major
October 20, 2025 - Started 14 days ago - Lasted about 17 hours
Official incident page

Incident Report

The Orders API is currently down. All requests to the Orders API will return 503 errors. We're investigating the situation and will update here.
Components affected
Toast API Cash Management API Toast API Config API Toast API Credit Card API Toast API CRM API Toast API Gift Cards API Toast API Labor API Toast API Loyalty API Toast API Menu API Toast API Partners API and Webhook Toast API Restaurants API Toast API Stock API and Webhook Toast API Order API

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 10/21/2025 12:07PM

This incident has been resolved.

MONITORING 14 days ago - at 10/21/2025 12:08AM

Our APIs have recovered and are fully available. We'll continue to monitor our systems.

IDENTIFIED 14 days ago - at 10/20/2025 11:33PM

All APIs are back online now, except for the Orders API. Endpoints in the Orders API will return 503 error responses for a while longer.

IDENTIFIED 14 days ago - at 10/20/2025 09:43PM

Our APIs will be returning 429s as capacity is scaled and systems are variously brought back online. We're leaving the incident as open and APIs an experiencing major outages.

INVESTIGATING 14 days ago - at 10/20/2025 08:55PM

We are continuing to investigate this issue and will post updates here.

INVESTIGATING 14 days ago - at 10/20/2025 07:34PM

The Orders API is currently down. All requests to the Orders API will return 503 errors. We're investigating the situation and will update here.

Latest Toast API outages

Config API returning 500/error - 14 days ago
Possible 500 error responses to API requests - about 1 month ago
Sporadic errors on Toast APIs - 2 months ago
Possible 502 error responses to API requests - 3 months ago
(03/20/2025)Performance Degradation Incident - 8 months ago

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