Outage in Toast API

Possible 500 error responses to API requests

Resolved Minor
October 03, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue that may result in 500 error responses for requests made to our Orders and Config APIs. Our team is actively investigating and will provide updates here as we learn more.
Components affected
Toast API Order API Toast API Config API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/03/2025 11:10PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 10/03/2025 08:51PM

We have identified an issue that may result in 500 error responses for requests made to our Orders and Config APIs. Our team is actively investigating and will provide updates here as we learn more.

Latest Toast API outages

Orders API is failing - 14 days ago
Config API returning 500/error - 14 days ago
Sporadic errors on Toast APIs - 2 months ago
Possible 502 error responses to API requests - 3 months ago
(03/20/2025)Performance Degradation Incident - 8 months ago

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