Outage in Todyl

Increased Timeouts on Management Portal & Delayed Connections to SGN

Resolved Minor
May 04, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Need to monitor Todyl outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Todyl, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Components affected
Todyl Management Portal Todyl .com Todyl Secure Global Network
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/04/2022 09:57PM

We are continuing to monitor for any further issues. Devices will be connecting to the SGN Cloud.

MONITORING over 2 years ago - at 05/04/2022 08:23PM

A fix has been implemented and we are continuing to monitor the situation. Devices will begin connecting to the SGN Cloud.

INVESTIGATING over 2 years ago - at 05/04/2022 07:28PM

The team is working to rectify this issue as quickly as possible. Issues are isolated to the SGN Cloud and Management portal. SIEM logging, EDR/NGAV are not impacted.

INVESTIGATING over 2 years ago - at 05/04/2022 06:14PM

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.

IDENTIFIED over 2 years ago - at 05/04/2022 05:42PM

A fix has been implemented, and devices will be reconnecting to the SGN Cloud. SIEM logging and EDR/NGAV still active.

IDENTIFIED over 2 years ago - at 05/04/2022 05:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 05/04/2022 04:31PM

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.

IDENTIFIED over 2 years ago - at 05/04/2022 04:29PM

The team has identified the issue and are working towards resolution. SIEM logging and Endpoint protections are still active.

IDENTIFIED over 2 years ago - at 05/04/2022 03:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 05/04/2022 03:15PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/04/2022 03:14PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/04/2022 03:08PM

We are currently investigating this issue.

Latest Todyl outages

Network connectivity Issues - Los Angeles Region - about 1 month ago
Intermittent issue with agents connecting to SGN - about 2 months ago
Issues accessing the customer portal - about 2 months ago
Delays with SIEM search - about 2 months ago
SIEM Detection Rule Delays - about 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE