Outage in Todyl

Intermittent issue with agents connecting to SGN

Resolved Minor
September 10, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an issue on 1 of the 3 protocols that is used to connect to SGN. The problem is understood, and a fix is being applied. This will primarily impact agents installed on Linux, Windows Server 2012, Windows 8 and older.
Components affected
Todyl Secure Global Network

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/10/2024 11:22PM

The issue has been resolved. If any of your devices are still experiencing connectivity issues, please reconnect the agent or reboot the device.

MONITORING about 1 year ago - at 09/10/2024 10:15PM

The fix has been applied to all SGN PoPs.

IDENTIFIED about 1 year ago - at 09/10/2024 10:00PM

We are experiencing an issue on 1 of the 3 protocols that is used to connect to SGN. The problem is understood, and a fix is being applied. This will primarily impact agents installed on Linux, Windows Server 2012, Windows 8 and older.

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