Outage in Todyl
Delays in Agents connecting to SGN
Resolved MinorIncident Report
We are currently experiencing an issue with SGN connectivity. A subset of Agents are taking longer to connect. The problem is understood and a fix is being applied.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/13/2024 10:26PM
This incident has been resolved.
MONITORING
over 1 year ago - at 09/13/2024 07:47PM
The fix has been applied globally, and all agents should see normal performance. We are continuing to monitor this closely.
If an agent still experiences delays in connecting to SGN, please reconnect it from the management portal, or the device itself.
IDENTIFIED
over 1 year ago - at 09/13/2024 07:24PM
We are currently experiencing an issue with SGN connectivity. A subset of Agents are taking longer to connect. The problem is understood and a fix is being applied.
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