Outage in Todyl
SASE reconnections
Resolved MinorIncident Report
Summary AI Generated
Todyl's Secure Global Network (SASE) experienced a 5.9-hour incident where a subset of users were caught in a disconnect/reconnect loop. The engineering team identified the issue, deployed a stabilizing fix, and temporarily paused tenant and policy updates across all Points of Presence (PoPs) while validating stability. The incident was fully resolved after re-enabling tenant and policy changes across all PoPs and confirming stable performance.
We are currently investigating performance degradation affecting the Secure Global Network (SASE). A subset of users connecting may be experiencing disconnect and connect loop. Our engineering team is actively investigating the root cause.
Components affected
Todyl Secure Global NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/30/2026 03:11PM
This incident has been resolved.
MONITORING
9 days ago - at 07/30/2026 01:31PM
The team has re-enabled tenant and policy changes across all PoPs and are monitoring the results.
IDENTIFIED
9 days ago - at 07/30/2026 12:04PM
The team is now re-enabling tenant and policy changes across all PoPs. We will provide another update once the rollout is complete and stability has been validated.
IDENTIFIED
9 days ago - at 07/30/2026 11:37AM
We have deployed a fix to stabilize the SASE environment and are continuing to investigate the underlying root cause. SASE connections are currently stable once established. As a precaution, tenant and policy updates remain temporarily paused while we complete validation and work toward full resolution.
We will provide additional updates as new information becomes available.
IDENTIFIED
9 days ago - at 07/30/2026 09:46AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 07/30/2026 09:21AM
We are currently investigating performance degradation affecting the Secure Global Network (SASE). A subset of users connecting may be experiencing disconnect and connect loop. Our engineering team is actively investigating the root cause.
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