Outage in Togetherwork

[SEV-3] Settlement File Delay

Resolved Minor
October 31, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were delivered by ProPay and are already available. We will send an update as soon as we have more information and when the settlement files are available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/31/2025 03:51PM

All regular settlement files and merchant settlement files are now available. This incident is resolved.

INVESTIGATING 3 days ago - at 10/31/2025 12:48PM

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were delivered by ProPay and are already available. We will send an update as soon as we have more information and when the settlement files are available.

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