Outage in TokenEx

TokenEx Iframe - Caching Issue

Resolved Minor
July 21, 2023 - Started about 2 years ago
Official incident page

Need to monitor TokenEx outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TokenEx, and never miss an outage again.
Start Free Trial

Outage Details

We are receiving some reports related to a script error stemming from the TokenEx Iframe. We encourage any users who are experiencing this issue to hard refresh their browser on the page that loads the Iframe. Our team is working on a hotfix to force a cache refresh. We will post updates as we receive them from our team. Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R) Chrome or Firefox for Mac: Press Shift+Command+R
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/31/2023 08:25PM

We are no longer receiving reports of caching issues. If you experience any issues, please perform a hard refresh. Future releases of the Iframe will include logic to minimize caching issues where possible.

Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R)
Chrome or Firefox for Mac: Press Shift+Command+R

INVESTIGATING about 2 years ago - at 07/21/2023 07:16PM

We are receiving some reports related to a script error stemming from the TokenEx Iframe. We encourage any users who are experiencing this issue to hard refresh their browser on the page that loads the Iframe. Our team is working on a hotfix to force a cache refresh. We will post updates as we receive them from our team.

Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R)
Chrome or Firefox for Mac: Press Shift+Command+R

Latest TokenEx outages

Notice of Degradation of Service - US Production - 4 months ago
Service Cloud Community Portal Login Issues - 6 months ago
Production Environment: Intermittent Issues - about 1 year ago
Notice of Degradation of Service - EU Production - about 1 year ago
Notice of Degradation of Service - Test - about 1 year ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook