Outage in TokenEx

Notice of Degradation of Service - Test

Resolved Minor
July 19, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

As we appreciate your patience and understanding, our teams are still continuing efforts to stabilize our Test Environment's degraded performance. We'll continue to provide updates every two hours if any further information becomes available. Here is how you can continue to reach us: •IXOPAY EU Team: Our European support team is available to assist you with any inquiries. You can reach them at +43 1 3530512247. While their focus is on the European market, they'll be happy to route you to the appropriate department if needed. •Email Support: You can also submit your inquiries directly to our email address: support@ixopay.com. We'll respond as soon as possible. •Status Updates: We'll continue to provide regular updates on the situation and any remaining service stabilization efforts at status.tokenex.com

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/20/2024 01:42AM

Our Test environment is stable and functioning as expected. We will mark this Test incident as resolved. Over the coming days, our team will continue monitoring performance closely.

Here is how you can continue to reach us:

•IXOPAY EU Team: Our European support team is available to assist you with any inquiries. You can reach them at +43 1 3530512247. While their focus is on the European market, they'll be happy to route you to the appropriate department if needed.
•Email Support: You can also submit your inquiries directly to our email address: support@ixopay.com. We'll respond as soon as possible.
Our teams are committed to communicating with any customer who needs further information.

IDENTIFIED over 1 year ago - at 07/19/2024 09:31PM

As we appreciate your patience and understanding, our teams are still continuing efforts to stabilize our Test Environment's degraded performance. We'll continue to provide updates every two hours if any further information becomes available.

Here is how you can continue to reach us:
•IXOPAY EU Team: Our European support team is available to assist you with any inquiries. You can reach them at +43 1 3530512247. While their focus is on the European market, they'll be happy to route you to the appropriate department if needed.
•Email Support: You can also submit your inquiries directly to our email address: support@ixopay.com. We'll respond as soon as possible.
•Status Updates: We'll continue to provide regular updates on the situation and any remaining service stabilization efforts at status.tokenex.com

IDENTIFIED over 1 year ago - at 07/19/2024 07:29PM

As we appreciate your patience and understanding, our teams are still continuing efforts to stabilize our Test Environment's degraded performance. We'll continue to provide updates every two hours if any further information becomes available.

Here is how you can continue to reach us:
•IXOPAY EU Team: Our European support team is available to assist you with any inquiries. You can reach them at +43 1 3530512247. While their focus is on the European market, they'll be happy to route you to the appropriate department if needed.
•Email Support: You can also submit your inquiries directly to our email address: support@ixopay.com. We'll respond as soon as possible.
•Status Updates: We'll continue to provide regular updates on the situation and any remaining service stabilization efforts at status.tokenex.com

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