Outage in Toky

Cloud provider incident identified and corrected

Resolved Minor
November 20, 2020 - Started almost 5 years ago
Official incident page

Incident Report

One of our cloud providers is currently experiencing an outage in our South American region. Other regions are unaffected and the service continues to operate normally in those locations. We have identified the issue and have redirected all affected traffic to alternative regions while our provider works on restoring the service. Calls in the affected region were briefly interrupted but are now fully restored to working order.

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 11/20/2020 03:55AM

This incident has been resolved.

MONITORING almost 5 years ago - at 11/20/2020 01:21AM

One of our cloud providers is currently experiencing an outage in our South American region. Other regions are unaffected and the service continues to operate normally in those locations.

We have identified the issue and have redirected all affected traffic to alternative regions while our provider works on restoring the service.

Calls in the affected region were briefly interrupted but are now fully restored to working order.

Latest Toky outages

Problems with calls and registration in South America region - over 3 years ago
Trouble with notification of messages and events - almost 4 years ago
General supplier failure - over 4 years ago
Cloud provider experiencing an outage - about 5 years ago
Connectivity issues in our apps - over 5 years ago

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