Outage in Toky

Cloud provider experiencing an outage

Resolved Major
October 10, 2020 - Started about 5 years ago
Official incident page

Incident Report

One of our cloud providers is currently experiencing an outage in our South American region. Other regions are unaffected and the service continues to operate normally in those locations. We are working with them to remediate the situation as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 10/10/2020 10:15PM

This incident has been resolved.

MONITORING about 5 years ago - at 10/10/2020 10:07PM

Our cloud provider has restored full functionality in the affected region. We continue to monitor the situation.

MONITORING about 5 years ago - at 10/10/2020 09:52PM

Traffic is getting back to normal levels after redirecting it to other functioning regions. This is to mitigate the outage while our cloud provider fixes the underlying issue on their end.

IDENTIFIED about 5 years ago - at 10/10/2020 09:37PM

One of our cloud providers is currently experiencing an outage in our South American region. Other regions are unaffected and the service continues to operate normally in those locations. We are working with them to remediate the situation as soon as possible.

Latest Toky outages

Problems with calls and registration in South America region - over 3 years ago
Trouble with notification of messages and events - almost 4 years ago
General supplier failure - over 4 years ago
Cloud provider incident identified and corrected - almost 5 years ago
Connectivity issues in our apps - over 5 years ago

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