Outage in TOPdesk

SaaS disruption US1

Resolved Major
July 10, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 07 2574.
Components affected
TOPdesk US1 SaaS hosting location

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/10/2023 01:46PM

After a period of monitoring we have concluded that full functionality has been restored to all TOPdesk environments in our US1 hosting location.

If you still experience issues with your environment, please contact TOPdesk Support.

MONITORING over 2 years ago - at 07/10/2023 11:41AM

A fix has been implemented and we are monitoring the situation.
Full functionality has been restored to all TOPdesk environments in our US1 hosting location.

If you still experience issues with your environment, please contact TOPdesk Support.

INVESTIGATING over 2 years ago - at 07/10/2023 11:31AM

We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 07 2574.

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