performance issues on NL3C11

This morning, it was discovered that some environments on our NL3 hosting location were experiencing connection issues.
It was quickly discovered that the reason was due to an increased CPU load on one of our containers.
The cause of the CPU load was pinpointed and measures were implemented to lower the CPU levels to a normal state and prevent this issue from reoccurring.

We will now conclude that the issue has been resolved.
If you still experience issues, please reach out to our Support department.

Our monitoring has now shown that CPU levels have returned to normal and connections to environments should be returning.

We will continue to monitor the situation and investigate the cause.
We will update our statuspage (https://status.topdesk.com/) when the reason has been uncovered.

Our apologies for any inconvenience this issue may have caused.

It was discovered that the CPU usage on one of our SQL servers was overloaded, resulting in failed connections to environments.

We are currently investigating the cause.

We are currently experiencing issues on our NL3 hosting location, as a result environments may not be reachable.

We are aware of the problem and are investigating the cause.

Our apologies for the inconvenience.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ .