Outage in Total Expert

Degraded Functionality: Users are receiving a 500 error when attempting to generate a PDF of print templates

Resolved Minor
August 24, 2023 - Started about 2 years ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently experiencing errors when users are attempting to generate a PDF of a published print template. The system returns a 500 error and the PDF is not generated. We are working on resolving this issue and will update you when we have more information and when this has been resolved.
Components affected
Total Expert Web Application
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/25/2023 06:30PM

Currently we are not experiencing issues with the PDF generation and are considering this incident resolved.

INVESTIGATING about 2 years ago - at 08/24/2023 09:31PM

We are currently experiencing errors when users are attempting to generate a PDF of a published print template. The system returns a 500 error and the PDF is not generated. We are working on resolving this issue and will update you when we have more information and when this has been resolved.

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