Outage in TPG Telecom

Delays in submissions to Webhooks

Resolved Minor

July 31, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Current Status: We are currently experiencing delays with webhook submissions. Our team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible. Impact: Users may experience delays in receiving webhook notifications. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/01/2024 02:26AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/01/2024 02:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/01/2024 01:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/01/2024 01:02AM

We are actively working on a fix for this issue and have observed a reduction in webhook delays due to the actions we have implemented.

IDENTIFIED over 1 year ago - at 07/31/2024 11:51PM

We are continuing to work on a fix for this issue, we have scaled up our services to reduce the delays for our webhook notifications.

IDENTIFIED over 1 year ago - at 07/31/2024 10:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/31/2024 10:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/31/2024 10:19PM

Current Status: We are currently experiencing delays with webhook submissions. Our team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible.

Impact: Users may experience delays in receiving webhook notifications. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Latest TPG Telecom outages

Issue Adding or Editing Contacts in the UI - 4 days ago

AU - Outbound Message Delays - 5 days ago

HUB Portal - Web Portal Unresponsive - about 1 year ago

Outbound SMS and Reporting Delays - over 1 year ago

Webportal and Contacts Errors - over 1 year ago

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