Outage in Tray.io

Degraded Application Performance

Resolved Minor
November 08, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Customers may experience delays when enabling a new workflow or changing the trigger of an existing workflow for US instances starting at 18:00 GMT. Workflows should eventually enable or reflect changes after a delay. We are currently investigating an issue that is causing unexpected behaviours within the Tray application. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Components affected
Tray.io Workflow Builder App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/08/2024 09:19PM

This incident has been resolved and all our systems are operational. US Customers may have experienced delays when enabling a new workflow or changing the trigger of an existing workflow for US instances between 18:00 and 21:16 GMT. Workflows should eventually enable or reflect changes after the delay.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

INVESTIGATING about 1 month ago - at 11/08/2024 08:37PM

Customers may experience delays when enabling a new workflow or changing the trigger of an existing workflow for US instances starting at 18:00 GMT. Workflows should eventually enable or reflect changes after a delay.

We are currently investigating an issue that is causing unexpected behaviours within the Tray application. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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