Outage in Treasure Data

[ap03] Result output / Data Connector job outbound access issue

Resolved Minor

February 02, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We acknowledged a failure of Data Connector jobs due to a outbound network configuration issue by Data Connector job in Private Connect environment. We are working on resolving the issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/02/2023 09:56AM

The incident has been resolved.

MONITORING about 3 years ago - at 02/02/2023 08:05AM

The following components in AP03 may failed during 10:30-16:30 if the export/import 3rd party system configures IP whitelist setting.

- DataConnector
- ResultOutput

During this period, jobs of these services were assigned an unintended IP address. As a result, the 3rd party system might deny access to these jobs depending on their IP whitelist setting.
We've fixed the routing setting and it now works correctly. If your jobs failed during this period, please re-run your workflow/jobs.

MONITORING about 3 years ago - at 02/02/2023 07:51AM

A fix has been implemented and we are monitoring the result.

IDENTIFIED about 3 years ago - at 02/02/2023 07:29AM

We acknowledged a failure of Data Connector jobs due to a outbound network configuration issue by Data Connector job in Private Connect environment.
We are working on resolving the issue.

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