Outage in TrekkSoft

Database issue affecting several product functionalities

Resolved Major
June 29, 2021 - Started about 3 years ago
Official incident page

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Outage Details

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 06/29/2021 07:28PM

Issue with the TrekkSoft database has been resolved, all the affected services are back working as expected.

Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.

IDENTIFIED about 3 years ago - at 06/29/2021 05:23PM

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications.

Our developers have already located the root cause of the issue and are working hard towards a resolution.

We will keep you updated and apologize for the inconvenience caused.

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