Outage in TrekkSoft

Payment processing incident

Resolved Major

October 20, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that there is an ongoing incident with our payment gateway service provider. As a result many of our merchants are currently unable to process payments. As this issue is not within our system we have no ability to remedy this. Nonetheless we are in close contact with the payment services and will continue to update our customers on the situation. Note: This does not impact our merchants processing payments via Stripe.

Components affected

TrekkSoft TrekkPay

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 10/20/2023 03:08PM

We are pleased to announce that the incident with our payment gateway service provider has been successfully resolved.

Payment processing is now again fully operational.

INVESTIGATING about 1 year ago - at 10/20/2023 01:55PM

We would like to inform you that there is an ongoing incident with our payment gateway service provider. As a result many of our merchants are currently unable to process payments.

As this issue is not within our system we have no ability to remedy this. Nonetheless we are in close contact with the payment services and will continue to update our customers on the situation.

Note:
This does not impact our merchants processing payments via Stripe.

Latest TrekkSoft outages

Registered Incident- Not able to take bookings (Booking Widget, POS, mPOS) - 15 days ago

Registered system slowdown December the 2nd 2024 - 19 days ago

Payment gateway issue - about 2 months ago

Global issues in Trekksoft production functionalities (e.g. Backoffice, POS Desk) - 2 months ago

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