Outage in TrekkSoft

Payment gateway issue

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that there is an ongoing issue with Saferpay, one of the payment providers used by Payyo. This is currently preventing many of our customers from processing certain payments including credit card, Apple Pay, and Google Pay transactions. This does not impact our merchants processing payments via Stripe or Paypal. We are in close contact with Payyo and will continue to update our customers on the situation. You can check any update directly at http://status.payyo.ch/ We apologize for any inconvenience and appreciate your patience as we address this matter. If you have questions or concerns, feel free to reach out. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
Components affected
TrekkSoft TrekkPay
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 09:24PM

Saferpay informed that this incident has been resolved.

Please be informed that due to a technical issue, some of your customers were unable to make payments online via Six Payment Services Today, (05/11/2024) between 20:12 and 21:42 CET. From 21:42 CET onwards, customers are able to make payments as expected.

We apologize for any inconvenience caused.

INVESTIGATING about 2 months ago - at 11/05/2024 08:50PM

We would like to inform you that there is an ongoing issue with Saferpay, one of the payment providers used by Payyo. This is currently preventing many of our customers from processing certain payments including credit card, Apple Pay, and Google Pay transactions. This does not impact our merchants processing payments via Stripe or Paypal.

We are in close contact with Payyo and will continue to update our customers on the situation. You can check any update directly at http://status.payyo.ch/

We apologize for any inconvenience and appreciate your patience as we address this matter. If you have questions or concerns, feel free to reach out. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

Latest TrekkSoft outages

Registered Incident- Not able to take bookings (Booking Widget, POS, mPOS) - 16 days ago
Registered system slowdown December the 2nd 2024 - 20 days ago
Payment gateway issue - about 2 months ago
Global issues in Trekksoft production functionalities (e.g. Backoffice, POS Desk) - 2 months ago
Registered downtime 3rd of October 2024 - 3 months ago

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