Outage in TrekkSoft
Payment gateway issue
Resolved MajorIncident Report
We would like to inform you that there is an incident with Saferpay, one of the payment providers used by Payyo. As a result many of our customers are currently unable to process some payments with credit card, apple/ google pay, etc.
We are in close contact with Payyo and will continue to update our customers on the situation.
Note:
This does not impact our merchants processing payments via Stripe or Paypal.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
Components affected
TrekkSoft TrekkPayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/05/2024 09:58AM
Saferpay informed that this incident has been resolved.
Please be informed that due to a technical issue, some of your customers were unable to make payments online via Six Payment Services Today, (05/11/2024) between 05:51 and 10:07 CET. From 10:07 CET onwards, customers are able to make payments as expected.
INVESTIGATING
over 1 year ago - at 11/05/2024 08:43AM
We would like to inform you that there is an incident with Saferpay, one of the payment providers used by Payyo. As a result many of our customers are currently unable to process some payments with credit card, apple/ google pay, etc.
We are in close contact with Payyo and will continue to update our customers on the situation.
Note:
This does not impact our merchants processing payments via Stripe or Paypal.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
INVESTIGATING
over 1 year ago - at 11/05/2024 08:35AM
We would like to inform you that there is an incident with Saferpay, one of the payment providers used by Payyo. As a result many of our customers are currently unable to process some payments with credit card, apple/ google pay, etc.
We are in close contact with Payyo and will continue to update our customers on the situation.
Note:
This does not impact our merchants processing payments via Stripe or Paypal.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
Latest TrekkSoft outages
Service interruptions at TrekkSoft - about 1 month ago
Service interruptions at TrekkSoft - 4 months ago
Disruption of online transactions via Saferpay/Worldline - 7 months ago
Service disruption warning - 8 months ago
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