Outage in TrekkSoft

Global issues in several Trekksoft production functionalities

Resolved Major
February 15, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk). Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.
Components affected
TrekkSoft Channel Manager TrekkSoft Application TrekkSoft API TrekkSoft Backend Mobile Applications TrekkSoft POS Desk TrekkSoft Website
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/15/2024 02:16PM

The incident has been resolved and all the Trekksoft functionalities are again operational as normal.

We will provide a postmortem of the incident in the following days.

Once again we want to apologize for any inconvenience this might have caused you.

MONITORING over 1 year ago - at 02/15/2024 11:42AM

The issue has been identified and a fix has been implemented. All system components are operational. We'll keep monitoring it.

INVESTIGATING over 1 year ago - at 02/15/2024 11:00AM

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk).

Our developers are already investigating on finding the root cause of the issue.

We will keep you updated and apologize for the inconvenience caused.

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