Registered downtime 3rd of October 2024

The incident has been resolved and all TrekkSoft functionalities are operating as expected.

We have determined that the issue originated from one of our infrastructure services unexpectedly stopping and restarting, triggered a cascading effect, leading to a brief system outage. The responsibility for maintaining this service lies with our cloud services provider, AWS, and we have reached out to them for further clarification.

We will explore measures to mitigate this type of issue on our end and will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.

TrekkSoft experienced a downtime during the last hour, with the outage lasting approximately 10 minutes.

Since then, all systems have come back online. We are actively investigating to determine whether this was due to a potential cyber attack, while also reviewing our infrastructure for other possible causes.

We will provide further updates as soon as we have more information.

We apologize for this inconvenience.