Service Interruption: Wireless Network Degradation

Incident Update: Resolved

Our carrier partners resolved the 4G LTE issue on June 28 at 1:30 PM CT and the 3G GSM network issue on June 29 at 4:30 PM CT. As of June 29 at 4:30 PM, all international cellular network communications have been restored to normal functionality. We sincerely apologize for the delay and have requested a Root Cause Analysis (RCA) from our carrier provider.

Product Impact: Update

Wireless Network Communications (International - Canada)

All cellular network communications have been restored.



Device Impact: Update

Device Communications (International - Canada)

Device communications should now process in real-time.

Incident Update: Identified

There are no new updates at this time. We are currently experiencing an incident affecting the roaming capabilities of our wireless network partners. The issue is not with our carrier network provider but with their roaming partner. A provider that facilitates roaming connectivity for operators has reported the problem. They are investigating a network issue that is causing failures for some subscribers attempting to use 3G GSM roaming services. This impact is limited to 3G roaming data. Currently, there is no Estimated Time to Resolution. We will provide further updates as more information becomes available.



Product Impact

Wireless Network Communications (Canada Only)



Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)





Product Impact

Wireless Network Communications (Canada Only )

Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)

Incident Update: Identified

There are no new updates at this time. Our wireless network carrier partner continues to troubleshoot the issue impacting device communications, and additional escalation measures have been taken to resolve this. Currently, there is no Estimated Time to Resolution. We will provide further updates as more information becomes available.





Product Impact

Wireless Network Communications (Canada Only)

Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)

There are no new updates at this time. Our wireless network carrier partner continues to troubleshoot the issue impacting device communications, and additional escalation measures have been taken to resolve this. Currently, there is no Estimated Time to Resolution. We will provide further updates as more information becomes available.





Product Impact

Wireless Network Communications (Canada Only)

Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)

Incident Update: Identified

There are no new updates at this time. Our wireless network carrier partner continues to troubleshoot the issue impacting device communications, and additional escalation measures have been taken to resolve this. Currently, there is no Estimated Time to Resolution. We will provide further updates as more information becomes available.

Incident Summary: At the moment, there is an ongoing incident affecting our network partners' ability to roam across multiple networks. They are currently investigating a network issue that is causing failures for some subscribers trying to use 3G (GSM) services. The impact is limited to 3G data. These 3G GSM services are only hosted in Canada and Mexico and were sunset in the United States in Q4 of 2022.



Product Impact

Wireless Network Communications (Canada Only)

Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)

Incident Update: Identified



Our wireless network carrier partner continues to troubleshoot the issue impacting device communications. Additional escalation measures have been taken to resolve this. There is no Estimated Time to Resolution. Further updates will be provided as more information becomes available.

Incident Summary: At the moment, there is an ongoing incident affecting our network partners' ability to roam across multiple networks. They are currently investigating a network issue that is causing failures for some subscribers trying to use 3G (GSM) services. The impact is limited to 3G data. These 3G GSM services are only hosted in Canada and Mexico and were sunset in the United States in Q4 of 2022.

Our wireless network carrier partner has found the source of the wireless network degradation that is affecting our customers' ability to send and receive workflow messaging, as well as complete logins. They are actively troubleshooting the issue, but currently, there is no estimated time for resolution. We will provide an update as soon as more information becomes available.



Product Impact

Wireless Network Communications (Canada Only)

Device Impact:

Device Communications: Device Logins, Device Messaging & Device Workflow (To and From device)