Trimble Viewpoint Outage History

Trimble Viewpoint's Jobpac Connect experienced login service issues affecting some users for 17.7 hours. The engineering and operations teams worked with service partners to investigate and resolve the root cause. The login functionality was fully restored and the service returned to normal operations.

A power outage in Microsoft's Azure West US 2 region caused a 3.7-hour service unavailability affecting multiple Trimble Viewpoint applications including Spectrum, Viewpoint Enterprise Cloud, ProContractor Cloud, and Viewpoint Customer Portal. Microsoft restored power to the region and all services were fully restored and monitored before the incident was resolved.

Trimble Jobpac Connect experienced a major authentication issue lasting 17.7 hours where users encountered error messages and timeouts when attempting to log in using Trimble ID (TID). The problem was caused by redirect loops in the authentication gateway, which required coordination with global identity teams to resolve. The issue was fixed and all systems returned to normal operation after a monitoring period to ensure sustained stability.

Trimble Viewpoint's Help.trimble.com became completely inaccessible, preventing users from accessing help documentation and support resources. The outage affected the Viewpoint Help component for 14.1 hours, with users able to use trimblehelp.trimble.com as a temporary workaround. The incident was resolved after the team identified and corrected the underlying issue.