Trimble Viewpoint Outage History

Trimble Viewpoint experienced a major incident where some ProContractor Cloud customers were unable to log in for 6.7 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved after the fix proved successful.

Trimble Viewpoint experienced degraded sync performance in Field View for UK users for 26 minutes. The issue affected the Viewpoint Field View component's synchronization capabilities. The incident was investigated and resolved without further details on the specific cause or resolution method.

Turbo SMTP experienced a global outage caused by a fire at their provider's data center in Amsterdam, affecting email delivery services for Trimble Viewpoint customers using ProContractor Cloud, Viewpoint Enterprise Cloud, and Viewpoint for Cloud. Customers encountered failures with email-dependent workflows including AR Statements and Pay Stubs, with emails containing attachments unable to be automatically recovered or resent by the system. The incident was resolved after 263 hours, with customers advised to transition to internal SMTP providers like Office 365 or Google Workspace and manually re-run failed email processes.

Trimble Viewpoint experienced a major incident affecting Vista customers in the Azure East US 2 region, where users were unable to access the application and the Viewpoint Customer Portal. The issue lasted 1.3 hours before a fix was deployed and access was restored, with the incident fully resolved after monitoring confirmed stability.

Trimble Viewpoint's Jobpac Connect experienced login service issues affecting some users for 17.7 hours. The engineering and operations teams worked with service partners to investigate and resolve the root cause. The login functionality was fully restored and the service returned to normal operations.

A power outage in Microsoft's Azure West US 2 region caused a 3.7-hour service unavailability affecting multiple Trimble Viewpoint applications including Spectrum, Viewpoint Enterprise Cloud, ProContractor Cloud, and Viewpoint Customer Portal. Microsoft restored power to the region and all services were fully restored and monitored before the incident was resolved.

Trimble Jobpac Connect experienced a major authentication issue lasting 17.7 hours where users encountered error messages and timeouts when attempting to log in using Trimble ID (TID). The problem was caused by redirect loops in the authentication gateway, which required coordination with global identity teams to resolve. The issue was fixed and all systems returned to normal operation after a monitoring period to ensure sustained stability.

Trimble Viewpoint's Help.trimble.com became completely inaccessible, preventing users from accessing help documentation and support resources. The outage affected the Viewpoint Help component for 14.1 hours, with users able to use trimblehelp.trimble.com as a temporary workaround. The incident was resolved after the team identified and corrected the underlying issue.