Outage in Triton Digital

Intermittent DNS issue with ap-playerservices.streamtheworld.com

Resolved Minor
January 09, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating an intermittent DNS issue with http://ap-playerservices.streamtheworld.com/ which is affecting APAC listenership. The issue started shortly after 19:40 UTC. More information to follow.
Components affected
Triton Digital South - Live Streaming Delivery
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/10/2023 12:44PM

The incident has been resolved

MONITORING over 2 years ago - at 01/09/2023 11:58PM

The redirect applied earlier is proving successful. Our team is continuing to work behind the scenes to fully restore functionality to the affected endpoint so that it can later be put back into service.
More information to follow.

IDENTIFIED over 2 years ago - at 01/09/2023 11:05PM

We have identified the issue and have applied a temporary redirect to other endpoints.
Listenership should start to return to progressively normal.
More information to follow.

INVESTIGATING over 2 years ago - at 01/09/2023 11:02PM

We are currently investigating an intermittent DNS issue with http://ap-playerservices.streamtheworld.com/ which is affecting APAC listenership.
The issue started shortly after 19:40 UTC.
More information to follow.

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