Outage in Triton Digital

DMP Segments - Issue impacting the data flow from TruOptik to Triton

Resolved Minor
March 15, 2024 - Started 8 months ago - Lasted 5 days
Official incident page

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Outage Details

We have identified an issue impacting the data flow from TruOptik to Triton, resulting in less listener IPs matching to the DMP data. This is potentially impacting the delivery of flights targeting DMP Segments provided by TruAudience. The provider is currently working on a fix. We expect the files to be pushed to our system and processed in the next 2 days. More information to come.
Components affected
Triton Digital Podcast Ad Delivery Triton Digital On-Demand Ad Delivery Triton Digital On-Demand Ad Delivery Triton Digital On-Demand Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital Yield-Op Ad Delivery Triton Digital Yield-Op Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital Yield-Op Ad Delivery
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/20/2024 05:22PM

Our monitoring has not shown evidence of further issues with the DMP segment data.
This incident is considered resolved.

MONITORING 8 months ago - at 03/17/2024 10:52PM

The update DMP segment data provided by TruOptic has finished processing.
Campaigns targeting these segments should now be back to delivering normally.
We will be monitoring the situation closely.

IDENTIFIED 8 months ago - at 03/15/2024 08:48PM

Updated DMP Segment data has been provided by TruOptic. We are currently processing the data to make it available for listener profile enrichment and therefore ad delivery.
Given the size of the data provided, this process is expected to continue for 24-36 hours.
More information to come.

IDENTIFIED 8 months ago - at 03/15/2024 12:56PM

We have identified an issue impacting the data flow from TruOptik to Triton, resulting in less listener IPs matching to the DMP data.
This is potentially impacting the delivery of flights targeting DMP Segments provided by TruAudience.
The provider is currently working on a fix.
We expect the files to be pushed to our system and processed in the next 2 days.
More information to come.

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