Outage in Triton Digital

Truoptik DMP Segment data issue (North American East Coast only)

Resolved Minor
May 17, 2024 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

We have identified an issue with the processing of Truoptik DMP segment data in our East Coast locations. This incident is causing certain segments to be unavailable for profile enrichment. We have redirected profile enrichment for the East Coast to other locations as a stop-gap to minimize the impacts on ad delivery. We are actively working on a permanent solution. More information to come.
Components affected
Triton Digital On-Demand Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital Live Streaming Ad Delivery
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/22/2024 04:41PM

This incident is considered resolved.

MONITORING about 1 month ago - at 05/21/2024 03:10PM

A permanent solution has been applied to our East Coast locations. Profile enrichment for Truoptik segments is now back to normal operating parameters.
We will e monitoring the situation closely.

IDENTIFIED about 2 months ago - at 05/17/2024 01:09PM

We have identified an issue with the processing of Truoptik DMP segment data in our East Coast locations. This incident is causing certain segments to be unavailable for profile enrichment.
We have redirected profile enrichment for the East Coast to other locations as a stop-gap to minimize the impacts on ad delivery.
We are actively working on a permanent solution.
More information to come.

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