Outage in Triton Digital

Metadata alerting issue

Resolved Minor
May 31, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

Need to monitor Triton Digital outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Triton Digital, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with our alerting mechanism where false alerts are being sent. The alerts give the impression that metadata for a station is not being insetted when in reality there is no metadata issue. More information to come.
Components affected
Triton Digital East - Live Streaming Delivery Triton Digital Live Streaming Delivery Triton Digital West - Live Streaming Delivery Triton Digital South - Live Streaming Delivery Triton Digital South East & Pacific - Live Streaming Delivery
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/03/2024 08:01PM

This incident has been resolved.

MONITORING 4 months ago - at 05/31/2024 07:02PM

The issue was identified as being a result of the data processing incident in our Montreal Data centre (https://tritonstatus.statuspage.io/incidents/56vtfp0pynbk). Because of the delay in processing messaging, the monitoring mechanisms responsible for alerting metadata could not report their status and therefore the system was mistakenly thinking that metadata was not being sent for certain stations.
Note that Console Station monitoring might show improper information as a result of this incident.
Metadata alerting and Console UI information will return to normal once the processing backlog is complete. We estimate 2-3 hours left in processing.
More information to come.

INVESTIGATING 4 months ago - at 05/31/2024 05:55PM

We are investigating an issue with our alerting mechanism where false alerts are being sent. The alerts give the impression that metadata for a station is not being insetted when in reality there is no metadata issue.
More information to come.

Latest Triton Digital outages

Intermittent Tap UI Error "Your account is not authorized to access TAP" - 1 day ago
TAP UI Programmatic - issue limiting changes to PMP deals - 9 days ago
Sweepers and Safeguards interface issues preventing updates on the creatives - 15 days ago
New TAP-Flight TAP Explore creative delivery report issue when accessed from the flights overview list - 26 days ago
Manadge Login issues - 28 days ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3242 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE