Outage in Triton Digital

Missing Programmatic Creative Events Reporting between 19:00 and 20:30 UTC on August 22.

Resolved Minor
August 23, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

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Outage Details

We have identified an issue with Programmatic Creative Event reporting where events for reporting on creatives served via programmatic auctions were not correctly processed between 19:00 and 20:30 UTC on August 22. The cause of the issue was fixed and is no longer affecting creative events. However, reporting of creative for programatic flights and auctions seen in our various UI between since19:00 and 20:30 UTC on August 22 will not be showing correct numbers until we reprocess the data. Reprocessing the creative events will occur next week and is expected to last the full week. Note that this incident is not affecting auctions or ad delivery, nor is it affecting impression reporting in any way. We will report as we make progress on the reprocessing efforts. More information to come.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/26/2024 07:25PM

The task of reprocessing the missing creative events for the affected programmatic flights has been cancelled.
As stated before, impressions are not affected by this incident, only tracking events.
We apologize for any inconvenience this is causing.
This incident is considered resolved.

IDENTIFIED 4 months ago - at 08/23/2024 06:06PM

We have identified an issue with Programmatic Creative Event reporting where events for reporting on creatives served via programmatic auctions were not correctly processed between 19:00 and 20:30 UTC on August 22.
The cause of the issue was fixed and is no longer affecting creative events.
However, reporting of creative for programatic flights and auctions seen in our various UI between since19:00 and 20:30 UTC on August 22 will not be showing correct numbers until we reprocess the data.
Reprocessing the creative events will occur next week and is expected to last the full week.
Note that this incident is not affecting auctions or ad delivery, nor is it affecting impression reporting in any way.
We will report as we make progress on the reprocessing efforts.
More information to come.

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