Outage in Triton Digital

Banner clicks not being reported in TAP Explore Creative Report

Resolved Minor
October 07, 2024 - Started 3 months ago - Lasted about 2 months
Official incident page

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Outage Details

We have identified an issue with how banner clicks are being recorded in the Tap Explore Creative Report. Banner clicks reporting in Tap Explore's Creative report was made to respect VAST 4.1 standards which uses CompanionClickTracking for tracking clicks. However, it seems that most of our clients are not yet compatible with this standard. We will therefore be going back to using "compaionclickthrough" which aligns with how clicks have been historically captured. Development of this feature is being planned but may require several sprints to accomplish. More information to come.
Components affected
Triton Digital Tap Reporting Triton Digital Tap Reporting Triton Digital Tap Reporting
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 11/22/2024 02:33PM

The update to the platform was performed. The system is now back to using "compaionclickthrough".
Users should now see banner clicks in Tap reports going forward.
This incident is considered resolved.

IDENTIFIED 3 months ago - at 10/07/2024 09:32PM

We have identified an issue with how banner clicks are being recorded in the Tap Explore Creative Report. Banner clicks reporting in Tap Explore's Creative report was made to respect VAST 4.1 standards which uses CompanionClickTracking for tracking clicks. However, it seems that most of our clients are not yet compatible with this standard. We will therefore be going back to using "compaionclickthrough" which aligns with how clicks have been historically captured.
Development of this feature is being planned but may require several sprints to accomplish.
More information to come.

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