Truckstop Outage History

The Rate Insights feature on Truckstop's load board stopped populating data, preventing users from accessing rate information. The technical team investigated and resolved the issue after 2.2 hours of downtime.

Truckstop's Loadboard service experienced an issue that prevented customers from posting loads for 54 minutes. The technical team implemented a fix and monitored the system before confirming full resolution. The incident was classified as minor and has been completely resolved.

Customers experienced login issues with ITS Dispatch due to cache-related problems over a period of approximately 7 days. The affected component was the ITS Dispatch system, preventing users from accessing the service normally. The issue was resolved, with users able to work around the problem by clearing their browser cache and cookies during the incident period.

The Truckstop service experienced a minor incident where SaferWatch data became outdated and was not updating properly. This affected the SaferWatch component, preventing users from accessing current safety information. The issue was resolved after 3.1 hours with SaferWatch data returning to normal updates.

The Truckstop RMIS carrier onboarding system experienced intermittent failures in SMS verification code delivery due to a third-party provider issue, affecting the onboarding process for some carriers over 21.1 hours. Alternative verification methods remained functional during the incident. The issue was resolved after investigation and coordination with the third-party provider.