Truckstop Outage History

Truckstop experienced widespread service issues affecting Mobile, Loadboard, RMIS, and Factoring components for 9.9 hours. The incident was actively investigated and a fix was implemented to restore functionality. The service has been fully resolved with continued monitoring in place.

The IRS TIN matching service experienced an outage that prevented carrier validation functionality in the RMIS system for approximately 95 hours. The incident affected users' ability to validate carriers through the Truckstop platform. The service was fully restored and the incident was resolved.

The Truckstop Load Board experienced an issue where some menu items including Load Manager and Truck Posting were unavailable to users. The incident affected the Loadboard component and lasted 49 minutes before being resolved. The team actively worked on the issue and successfully restored full functionality.

Van Load Board Pro users experienced long loading times and timeouts when accessing SONAR insights on load details, while lane-level SONAR insights remained functional. The Loadboard component was affected for 1.7 hours until the vendor issue was resolved.

The Rate Insights feature on Truckstop's load board stopped populating data, preventing users from accessing rate information. The technical team investigated and resolved the issue after 2.2 hours of downtime.

Truckstop's Loadboard service experienced an issue that prevented customers from posting loads for 54 minutes. The technical team implemented a fix and monitored the system before confirming full resolution. The incident was classified as minor and has been completely resolved.

Customers experienced login issues with ITS Dispatch due to cache-related problems over a period of approximately 7 days. The affected component was the ITS Dispatch system, preventing users from accessing the service normally. The issue was resolved, with users able to work around the problem by clearing their browser cache and cookies during the incident period.

The Truckstop service experienced a minor incident where SaferWatch data became outdated and was not updating properly. This affected the SaferWatch component, preventing users from accessing current safety information. The issue was resolved after 3.1 hours with SaferWatch data returning to normal updates.

The Truckstop RMIS carrier onboarding system experienced intermittent failures in SMS verification code delivery due to a third-party provider issue, affecting the onboarding process for some carriers over 21.1 hours. Alternative verification methods remained functional during the incident. The issue was resolved after investigation and coordination with the third-party provider.