Outage in True IP Solutions
Impaired Connectivity on MCNC Servers
Resolved Minor
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Outage Details
We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available.
No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance.
Thank you,
True IP Solutions
Components affected
True IP Solutions MCNC 2 True IP Solutions MCNC 1 True IP Solutions MCNC 3 True IP Solutions MCNC 4 True IP Solutions Voice QoSLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/29/2025 09:19PM
This incident has been resolved.
MONITORING
4 days ago - at 07/29/2025 08:15PM
The connectivity issues appear to have stemmed from an upstream carrier's outage and the traffic has been rerouted. We're no longer seeing packet loss to or from the MCNC data center and inter-server SIP queues are catching up.
We will continue to monitor the situation, however at this time service impacts should be diminished or entirely cleared up. We apologize for the inconvenience.
Thank you,
True IP Solutions
INVESTIGATING
4 days ago - at 07/29/2025 07:58PM
We are aware of an upstream issue affecting connectivity with our servers at the MCNC (Durham, NC) data center. The data center has been contacted and the problem we are actively working to resolve the issue. We will share more information as it becomes available.
No users on other servers should be impacted. If you are experiencing issues with your phone service and don't believe you're serviced out of our MCNC data center, please contact our support team at (855) 878-8477 for assistance.
Thank you,
True IP Solutions
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