Outage in True IP Solutions
Charlotte, NC Server Outage
Resolved MajorIncident Report
We are aware of an issue affecting the data center in Charlotte, NC. We are investigating the cause and working to restore access to that server as quickly as possible. In the meantime, all services should have failed over to other geolocations and there should be no major impact to services. If you are experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com for assistance.
We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly.
Thank you,
True IP Solutions
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 02/10/2026 09:56PM
This incident has been resolved.
MONITORING
14 days ago - at 02/10/2026 03:16PM
There was an upstream power issue that has been corrected. We will continue to monitor the situation to ensure continued operation but as of now the Charlotte, NC server is back online. If you're continuing to experience problems with your service please reach out to our support team for assistance.
Thank you,
True IP Solutions.
INVESTIGATING
14 days ago - at 02/10/2026 02:53PM
We are aware of an issue affecting the data center in Charlotte, NC. We are investigating the cause and working to restore access to that server as quickly as possible. In the meantime, all services should have failed over to other geolocations and there should be no major impact to services. If you are experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com for assistance.
We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly.
Thank you,
True IP Solutions
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